Warranty – PERPOTAO
If you experience any issues while using products purchased from PERPOTAO.com, please contact us first. Our technical support team will work with you to identify and resolve the issue in most cases.
Warranty Coverage:
Most PERPOTAO products come with a 1 year warranty. Before shipping, all items are double-checked by our quality assurance team. Our test engineers verify the product's hardware and software functionality, appearance, packaging, necessary accessories, and power adapter plug standards to ensure everything meets quality standards.
If your item becomes damaged after use and requires repair, we offer repair services. Please reach out to PERPOTAO customer service for repair instructions.
To have a PERPOTAO device or component repaired or replaced under warranty, it must be returned to PERPOTAO with prepaid and insured shipping.
NOTE: You must use standard airmail to send the item back. After the repair, we will return the product to you via regular airmail at no charge. However, if you request express shipping, you will be responsible for the shipping cost.
PERPOTAO does not authorize any party—including but not limited to retailers, resellers, or subsequent purchasers—to make any commitments or obligations on behalf of PERPOTAO beyond the terms outlined here.
Exclusions:
This warranty does not cover damage caused by misuse, abuse, accidents, liquid exposure (including water or lotions), unauthorized accessories, alterations, improper operation, unauthorized repairs or modifications, incorrect power supply use, power surges, physical drops, or neglect. It also excludes issues caused by failure to follow manufacturer-recommended maintenance, shipping damage, theft, vandalism, or any environmental conditions beyond PERPOTAO's control.
For all warranty inquiries, please contact us via email.
Warranty Limitations:
This warranty is the sole and exclusive warranty offered by PERPOTAO. No other express or implied warranties—including those of merchantability or fitness for a particular purpose—shall apply. PERPOTAO shall not be liable for any incidental, consequential, or special damages.
This warranty only covers repair or replacement of defective parts during the valid warranty period. Refunds will not be issued. If replacement parts or materials are unavailable, PERPOTAO reserves the right to substitute comparable products at its discretion.